Policies

ORDERING PROCESS- Please call 336-706-1829 or e-mail billing, shipping and credit card information to showdivadesigns@yahoo.com along with a contact number to place an order. Your VISA, Mastercard, American Express or Discover card will be authorized before shipping.
 
SHIPPING- All orders are shipped Priority Mail for a rate of $15. Overnight, 2nd day and Overseas shipments are available at an additional cost. UPS and Fed Ex are also available.  Saddle pads weigh 8lbs and are oversize. Shipping on the saddle pads is $25.
 
RETURN POLICY- All returns must be made within 10 days to receive full refund (less shipping).  Item must not have been worn or shown in.  It must be in NEW condition  Refund will be made to your credit card. It is the responsibility of the purchaser to insure the package. We are not responsible for any items that are lost or damaged during the return process.
RETURNS SENT TO:    Susan Ratliff
                                 441 Plainfield Road
                                 Greensboro, NC 27455

SPECIAL ORDERS - You will have 10 days after placing a special order to cancel.   After 10 days deposits are non-refundable.
 
CUSTOM WORK - (your design) One of a kind designs are available and are non-returnable unless there is a defect.  This is your design made exclusively for you. 

GIFT CERTIFICATES are available. Call me at 336-706-1829 and I will be glad to send you one.

DRY CLEANING - Scott Cleaners in Oklahoma City are able to clean your show clothing with leather, lycra and rhinestones.  Give them a call or e-mail them and tell them what you have.
 
Scott cleaners can also clean your wool show pads  

Scott Cleaners Corp. Office
1111 S.E. 25th Street
Oklahoma City, OK  73129
Ask for Scott, (405) 672-7876 or service@scottcleanersinc.com
 
Glamour Gal Repair
2095 Exeter Road
Suite #80-224
Germantown, TN 38138
Endorsed by Trudy Black Label, Show Diva Designs and Lindsey James Show Clothing
Garment Restoration, deodorization, and neutralization
They also offer minor adornment repairs and mending at an additional cost
 
Angie Huffman  901-336-6070
Morgan Huffman  901-237-0988
glamourgalrepairs@gmail.com
 

 Show Pad Cleaning

HUTCHENS LAUNDRY can clean your wool show pads. They have been professionally cleaning show pads for many years.

209 Spring Street

Mt. Airy, NC 27030

336-786-2325